How do I cancel service?
What methods of payments do you accept?
MOLINK.net
accepts monthly payments by credit card, or
online check drafts (US Only). We accept Visa /
Mastercard / Amex / and Discover. We accept
annual payments by check
(US Only), money order or cashiers check.
Your credit card
statement will reflect Virtual Computer Service
as the name when using MOLINK.net
Is there a contract term?
All MOLINK.NET service is
month to month. You can cancel at the end of any
billing cycle. Please see our terms
of service
for more details.
Why was my credit card declined?
If your credit card was declined when you signed
up, this may be caused by several factors. Our
system does extensive fraud checking. You need
to be sure you enter the exact name and address
that the credit card company has on file. This
is done to protect you, the user from fraudulent
use of your credit card. Also, If your credit
card company issues you a new card with a
different expiration date, you'll need to let us
know.
I signed up, but have not used the service,
will I be charged?
Yes, you are charged initially when you signup
and then on a recurring per month basis
regardless of usage.
My first charge was more than I expected,
why?
For all credit card transactions that take place
after the 25th of the month, we bill the initial
charge for the prorated number of days left in
the month plus the next months amount.
When will my account be billed each month?
Billing takes place on the date you begin
service. If your credit card is declined we will
attempt to rebill the card for 10 days. If your
credit card remains declined your account will
be temporarily disabled on the last day of the
month until your credit card information is
updated.
What currency are accounts billed in?
All accounts are billed in US Funds for all
customers, including canadian. If you have an
international credit card, your credit card
company will convert to the US Funds charge to
your currency based on the current exchange
rate.
I signed up for high speed, but want to
downgrade, will I be penalized?
There is no fee to
downgrade, just call our billing team at
1-866-610-2237 or email
sales@MOLINK.NET.
Your account will be downgraded at the end of
the billing cycle and pricing adjusted during
our next charge to your credit card or checking
account.
Are there any additional phone charges?
MOLINK.NET will never charge you more than your
monthly rate. However, we do not control the
phone companies, we recommend that prior to
using our service, that you verify that you are
calling a local non-toll number. You can do this
by calling '0' and asking your local operator.
How do I cancel service?
You can cancel your service one of three ways.
By mail to:
MOLINK.NET
126 W Main
Malden, MO 63863
By Phone to:
1-866-610-2237
(9 AM - 4 PM CST)
By email: sales@molink.net
Please include your name, address, return phone
number, dial-up username, and email address as
well as a request to cancel service and the date
you want the cancellation to occur
